Thanks for shopping at our online shop. If you are not entirely satisfied with your purchase, we’re here to help.
You have 7 calendar days to return an item from the date you received it. Please bring your item to our MaskaBeauty shop at the following address:.
If you choose to mail the item back to us, please do drop us an email or give us a call at 6453-1076 before doing that.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.